Customer Service

Shipping & Delivery
We offer a worldwide shipping to more than 100 countries.
We have a shipping flat rate of $19.95 to any country whether you order 1 item or 4 items!
We aim to dispatch your parcel within 3 days of ordering. On the odd occasion your order might take slightly longer as the robe your purchased may be out of stock hence we custom make a robe for you as we do not want to dissapoint you. Once dispatched you will be given a tracking number.
Bath & Robes only use trustable and well known courier companies such as DHL, Fedex and UPS.
Privacy & Security

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@bathandrobes.com

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to .

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Returns & Replacements
Please refer to our Returns page for further information.
Ordering
We aim to dispatch your order within 3 days. However on the odd occasion your order might take slightly longer as the robe your purchased may be out of stock hence we custom make a robe for you as we do not want to dissapoint you
Payment, Pricing & Promotions
To offer a smooth, fast and secure process we currently accept PayPal, Visa, Mastercard, and AMEX.
How do I know that I have successfully placed an order?
             You will receive an email with an acknowledgement that we have received your order within 30 minutes of placing the order.
Updating Account Information