FAQs

We accept returns and exchanges within 28 days of delivery, provided items are unused, in their original packaging, and with tags attached. Returns made after this period will be eligible for a Bath & Robes Gift Card, redeemable online at any time. A 10% restocking fee applies to all returns.

Return and exchange postage is made at the customer’s own expense. We recommend using a tracked service to ensure your parcel reaches us safely.

Yes — if your preferred size or colour is available, we’ll be happy to arrange an exchange within 28 days of delivery. Please contact our Customer Care Team before returning your item so we can assist with the process.

All USA orders are typically dispatched within 2–3 working days and delivered within 3–5 working days from dispatch. Express delivery is also available for those who would like their order sooner.

We charge a flat delivery fee of $9.95, regardless of the size of your order. Whether you purchase one item or several, your parcel will be beautifully packaged and shipped with care.

Yes, we’re pleased to offer worldwide delivery to over 100 countries. Wherever you are, you can enjoy the comfort and craftsmanship of Bath & Robes. We offer a flat shipping rate of $29.95 — whether you order one item or four.

Once your order has been dispatched, you’ll receive an email with your tracking information so you can follow your parcel’s journey.